StudyMap | Support

Clear support for plans, reminders, premium, and refunds.

Use this page for common StudyMap questions before App Store submission. It covers profile details, notifications, premium subscriptions, and the fastest path to reach support.

Billing and refunds Reminder troubleshooting Profile and plan help

Quick help

Update your profile

You can change name, email, exam, and reminder settings from the profile section inside the app.

Manage premium

Premium plans are managed through Apple subscriptions on the device linked to your Apple ID.

Check reminders

If reminders are missing, confirm notification permission is enabled on the device and that reminder toggles are enabled in StudyMap.

Study plans and sessions

Refresh the app if a plan or dashboard metric looks stale after a session.

If a session duration changes during study, completed task timing should reflect the completed session rather than the original planned duration.

Calendar, dashboard, and progress views depend on your current plan state and recent session completions.

If generated plans or weekly recommendations look incorrect, send your exam type and a short reproduction note to support.

Notifications

If reminders do not arrive

Check iOS notification permission, Focus mode, notification summary settings, and whether StudyMap reminder toggles are enabled in Profile.

If times look wrong

Reopen the notification time settings inside the app and confirm your preferred study time and related reminder options.

Subscriptions and billing

Premium subscriptions are billed by Apple through your Apple ID, not directly by StudyMap.

You can manage or cancel your subscription in Settings > Apple ID > Subscriptions.

Refund requests must be submitted through Apple at reportaproblem.apple.com.

If premium access appears incorrect after purchase, contact support with the device, iOS version, and the email used in your StudyMap profile.

Troubleshooting checklist

App data looks outdated

Close and reopen the app, then revisit the affected screen.

Premium state looks wrong

Check Apple subscription status first, then contact us if the issue remains.

Reminders fail repeatedly

Confirm device permissions, disable Focus mode for testing, and re-enable the reminder type inside Profile.

Need manual help

Email callousity@gmail.com with the app version, device model, iOS version, and a short explanation of the issue.

Quick help

Study plans and sessions

Notifications

Subscriptions and billing

Troubleshooting checklist

Response time